AI agents for support teams
Answer every ticket fast, without burning out your team.
Agents triage the queue, draft first replies, and handle routine requests, so your team spends its time on the conversations that need a person.
What agents handle
The repetitive support work, with a person signing off where it counts.
TaskWhat the agent doesWho signs off
Ticket triageTags, prioritizes, and routes every new ticket to the right queue.Runs on its own
First repliesDrafts replies using your help center and past tickets.Agent on shift
Order statusLooks up orders and answers where-is-my-order questions.Runs on its own
Refund checksChecks refund requests against your policy and order history.Support lead
Issue summariesGroups recurring problems and sends a weekly summary to product.Head of support
Works withZendeskIntercomGorgiasShopifyStripeNotionSlackGmail
How we think about it
Agents clear the queue. Your team keeps the conversations that matter.
Support FAQ
Questions support leaders ask
Will customers know they're talking to an agent?
That's your call. Most teams have agents draft replies that a person sends, then let routine answers like order status go out automatically.
What if an agent gets it wrong?
Anything uncertain goes to a person, and every reply is logged. You set how confident an agent must be before it sends without review.
Which help desks do you work with?
Zendesk, Intercom, and Gorgias are the most common. We confirm yours on the strategy call.
AI agents take the support busywork.
Book a 30-minute call. We'll map where agents would help your support team most.
Book a strategy callhello@workload.ai